A MYSTERY over the non-delivery of a package caused a row between the sender, the delivery company – and the intended recipient.
On December 5, a resident in a village near Hazelbury Bryan, was informed courier firm Evri had delivered a package at his home.
The resident, who did not wish to be named, was expecting a parcel after making a purchase from online auction site eBay, but was shocked to discover the photograph accompanying his delivery notification was not of his doorstep.
Thankfully, after some sleuthing work, he was able to track down where his parcel had apparently been dropped off – only to discover it had not been.
The household where the photograph had been taken checked their video doorbell system, which showed a delivery person snapping the parcel, before leaving with it.
“I was advised by this address that the carriers driver had taken a picture of my parcel, then removed my parcel and drove away,” they said. “The lady of the house gave me a copy of a video taken by her door camera showing the incident.”
Your New Blackmore Vale has edited the video to hide the identity of the delivery driver, who appears to photograph the missing package at the incorrect address, before leaving with it.
The intended recipient said the video – and all details of the non-delivery – were then sent to Evri, who he said were unhelpful.
“All this info was transmitted to the CEO of Evri,” he went on. “Customer services contacted me and advised an investigation would be started.
“Many emails were passed between them and myself. Unfortunately, they have not resolved this and have not responded to any further emails from myself.”
He said eBay and the seller had claimed responsibility lay with Evri, while Evri implied the customer should take up the matter with the seller.
“For some reason, Evri are not taking this seriously,” he added. “They have made no attempt to compensate me for the value of this shipment, they continue to advise me to contact the seller, who is aware his shipment was not delivered, and continues to request that I refer to carrier.
“This is now over a month since this saga began.”
However, after being contacted by your New Blackmore Vale, the company confirmed it had investigated the incident and that the driver concerned will “no longer be delivering on behalf of Evri”.
“This falls below the high standard of service we expect of our couriers, and we have spoken to (the customer) to apologise and to offer a gesture of goodwill,” a spokesperson said.
“We can confirm that the courier will no longer be delivering on behalf of Evri.”
After being contacted by Evri, the customer said it was not about money, but “the principle”.
Wonder if it’s the same person that did this to me with an expensive pair of trainers for my sons birthday!
This is not an isolated incident. I purchased 48 cans of dog food from Pets at Home. A text message said the parcels had been delivered and showed a photo of a country lane, no house, no driveway. Only by contacting the Pets at Home asking them to replace the order and deliver using a different carrier did I receive the dog food. Never did get the original order. Maybe a online petition asking parliament to insist that suppliers state their delivery carriers thus allowing customers to cancel if its a delivery company with a poor delivery record.