A DEDICATED officer at Dorset Council is already making a real difference for residents at risk of losing their homes.

The tenancy sustainment officer (TSO), introduced in September, provides practical, tailored support to help people retain their current accommodation or move from temporary housing into permanent homes.

The role is part of the council’s early help approach and is one of the first of its kind among councils nationwide.

Working alongside the housing options and tenancy sustainment teams, the officer addresses challenges that can make keeping or finding a home difficult, from financial pressures to health issues.

Support offered includes job coaching, CV and interview advice, budgeting help, digital skills training and guidance on accessing health and community services.

The officer liaises closely with Public Health, the Department for Work and Pensions, and local partners to ensure residents receive joined-up support.

Since launch, 27 residents have been supported through 35 referrals, with an average caseload of around 20.

One resident living with severe anxiety and agoraphobia was helped into part-time work, boosting confidence, finances and long-term stability.

Another, a rough sleeper brought in under the Severe Weather Emergency Protocol, re-engaged with services within hours of support and has now been successfully housed in permanent accommodation.

Council cabinet member for health and housing Cllr Gill Taylor said: “Keeping a roof over your head is fundamental to health and stability.

“This new officer is already making a difference – intervening early, joining up support and helping residents overcome the barriers that put their homes at risk. It’s practical, human-centred work that prevents crisis rather than reacting to it.”

Residents concerned about losing their home are urged to contact Dorset Council’s housing options team as early as possible.

Visit the council website www.dorsetcouncil.gov.uk or call 01305 221000 for urgent assistance.