MOBILE phone users in parts of Somerset and Dorset are struggling to get a signal – due to a problem with networks.
The problem, which sees mobile phones get an intermittent signal or no signal at all, has been reported in parts of Somerset and Dorset including Wincanton, Castle Cary and Sherborne.
Vodafone and O2 are reporting “a problem with our mobile network in this area” and urging customers to be patient.
Vodafone said: “There’s a problem with our mobile network in this area at the moment that may be causing issues with your service.
“We’re sorry if you’re experiencing any disruption, we know how frustrating this can be.
“Rest assured, we’re working hard to fix this as quickly as we can, and we’ve asked a specialist engineer to investigate.”
O2 said it seemed a mast was not working in the area.
“Looks like a phone mast near to you isn’t working as it should, sorry,” the network checker said.
“Our engineers are on the case but your service might come and go until we fix it.”
Phones are showing signal going in and out during the issue, with apps struggling to update and phone calls often not connecting.
The issue is expected to be resolved some time this afternoon or into the early evening.
Still having issues with my network signal I’m on sky which runs on o2 so why is it not fix
Issues with 3 and O2 near Frome as well. And has been the same for a number of weeks.
According to O2, the phone mast signal should be resolved by 30th August – for months, we’ve had mobile calls (O2) constantly cut out, poor Sky TV/broadband quality and BT cordless handsets cut out during every call.